Terms and Conditions for London Man With A Van

These Terms and Conditions set out the basis on which London Man With A Van provides removal, transport, delivery, collection, and related services to customers. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to be bound by these terms. Please read them carefully before placing an order. These terms are intended to create clarity between the customer and the service provider, covering the booking process, payment obligations, cancellation rules, liability limits, waste handling, and the law that applies to the agreement.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean London Man With A Van, and references to “you” and “your” mean the person, company, or organisation making the booking or receiving the service. If you are booking on behalf of another person, you confirm that you have authority to do so and that you accept responsibility for ensuring they are aware of these terms. These terms apply to all standard van services, man and van hire, collection and delivery jobs, domestic and commercial moves, and other agreed transport-related work.

Any reference to a quotation, estimate, or booking confirmation should be read as subject to these terms unless expressly stated otherwise in writing. If any specific service agreement, written instruction, or signed work order conflicts with these terms, the specific written agreement will take priority only to the extent of the conflict. All other provisions will remain in force. Nothing in these terms affects your statutory rights where they cannot legally be excluded.

1. Booking Process

Bookings are usually made by telephone, email, online form, or other agreed communication method. When you request a service, you must provide accurate and complete information, including but not limited to the pickup and delivery locations, access conditions, item type and quantity, approximate weight or volume, required date and time, and any special handling needs. The quotation or estimate we provide is based on the information you give us. If the details change, we may revise the quotation, alter the vehicle size, adjust staffing requirements, or amend the schedule.

When a booking is accepted, we may issue a written confirmation containing the agreed service scope, date, time window, price or pricing basis, and any deposit or prepayment requirement. A booking is not secured until we confirm acceptance and, where applicable, the required deposit has been received. We reserve the right to refuse or cancel a booking where the requested service is unsafe, unlawful, impractical, outside the capacity of the vehicle or team assigned, or incompatible with our operating procedures.

You are responsible for ensuring that the premises, access routes, parking arrangements, and loading/unloading areas are suitable for the booked service. If access is restricted, stairs are present, parking is unavailable, or items require additional carrying distance, extra time and charges may apply. Any arrival or completion time provided is an estimate unless we expressly guarantee it in writing. Delays caused by traffic, road closures, weather, third-party interference, or inaccurate information supplied by you do not normally constitute a breach of contract.

2. Payments and Charges

Unless otherwise agreed in writing, charges are payable in full on completion of the service. We may request a deposit, full prepayment, or staged payment for certain bookings, particularly where the job involves substantial labour, specialist handling, or third-party costs. Accepted payment methods may vary by job type and may include bank transfer, card payment, or other approved methods. Any payment instruction provided at booking or on the invoice must be followed.

Our prices may be based on hourly rates, fixed quotes, mileage, labour time, vehicle size, waiting time, parking charges, congestion-related costs, ferry or toll charges, or a combination of these. Additional charges may apply where the actual service differs from the original description, including extra items, unplanned dismantling or reassembly, long carries, multiple flights of stairs, difficult access, or delays caused by the customer. We will normally notify you of material additional charges where reasonably possible before continuing with the work.

Where payment is overdue, we reserve the right to suspend future services, recover reasonable collection costs, and charge interest on unpaid sums to the extent permitted by law. If a payment is reversed, disputed without valid reason, or otherwise fails, you remain liable for the full amount due. All prices are exclusive of VAT unless stated otherwise. If VAT applies, it will be added at the prevailing rate. Quotes may be withdrawn or revised if the job details change materially before completion of the service.

3. Cancellations, Amendments, and Waiting Time

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the size, duration, and preparation involved in the service. Where a deposit has been paid, it may be non-refundable or partially refundable depending on the timing of the cancellation and any costs already incurred. If you cancel at short notice, fail to provide access, are unavailable at the agreed time, or are otherwise unable to proceed, you may be charged a cancellation fee or the full booked amount where appropriate.

If you need to amend the booking, you must tell us as early as possible. Amendments are subject to availability and may affect price, equipment, staffing, and timing. We are not responsible for losses arising from changes made after the booking has been confirmed if those changes cannot reasonably be accommodated. Where we have already dispatched a vehicle or team and the job cannot proceed due to circumstances within your control, waiting time and wasted attendance may be chargeable.

If we must cancel or reschedule due to circumstances beyond our control, including vehicle breakdown, severe weather, road closures, staff illness, or events affecting safety, we will aim to notify you promptly and offer an alternative date or a refund of any prepaid amount for the undelivered portion of the service. We will not be liable for indirect loss arising from such cancellation, provided we act reasonably and in good faith. Force majeure events may delay or prevent performance without liability for breach.

4. Customer Responsibilities

You must ensure that all goods handed to us are properly prepared for transport. Unless otherwise agreed, this includes safe packing, securing loose parts, protecting fragile items, and removing hazardous contents from furniture, appliances, or containers. You must advise us in advance of items that are particularly valuable, fragile, heavy, awkward, or liable to movement during transit. We may refuse to move items that present unacceptable risk, breach the law, or require specialist equipment not included in the booking.

You are responsible for checking that items can pass through doors, lifts, stairways, corridors, and vehicle access points. If dismantling, reassembly, or special lifting equipment is required, you must request this in advance. We do not accept responsibility for items that cannot be moved due to concealed obstructions, incorrect measurements, or inaccurate information supplied by you. Any item not clearly identified as needing special care may be handled as ordinary household or office goods.

You must ensure that no prohibited, dangerous, illegal, or contaminated goods are included in the load unless we have expressly agreed in writing and the law permits us to carry them. You remain responsible for the contents of any boxes, bags, bins, or containers you provide. If we suspect that an item is unsafe, leaking, improperly packaged, or illegal to transport, we may refuse to handle it and may terminate the booking if necessary.

5. Liability and Limitations

We will exercise reasonable care and skill in carrying out our services. However, our liability is limited to direct loss or damage caused by our proven negligence. We are not responsible for pre-existing defects, wear and tear, inadequate packaging, hidden damage, items packed by the customer, or loss caused by third parties not under our control. Where a customer requests that items be moved despite our advice that the item is unsuitable, bulky, or high risk, that request is made at the customer’s own risk.

To the fullest extent permitted by law, we shall not be liable for indirect, consequential, special, or economic losses, including loss of profit, loss of business, missed deadlines, or emotional distress. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Any claim for damage must be reported within a reasonable time and before the goods are altered, repaired, or disposed of, so that we may inspect and investigate.

Where we are found liable for loss or damage to goods, our liability will not exceed the lower of the repair cost, replacement cost, or the declared value where one has been agreed in writing in advance. Customers are encouraged to obtain their own insurance for high-value, fragile, or irreplaceable items. Insurance arranged by us, if any, will be subject to its own terms and exclusions.

6. Waste, Disposal, and Environmental Compliance

Where our service includes waste removal, disposal, clearance, or the transfer of unwanted items, you must ensure that the items are accurately described. We may require separate instructions for reusable goods, recycling, landfill waste, or items for donation. If waste contains hazardous materials, electrical components, liquids, chemicals, sharp objects, asbestos, clinical waste, or any regulated substance, you must inform us in advance. Such items may require specialist handling or may be refused entirely.

You must comply with all applicable waste regulations and confirm that you have the right to arrange disposal of the items handed to us. We do not act unlawfully as a waste carrier, and we will not accept material that breaches environmental rules, endangers staff, or creates unlawful disposal obligations. If we transport waste, you agree that we may separate, sort, or decline materials that are not suitable for the agreed disposal route.

It is your responsibility to ensure that items removed for disposal are not mistakenly included if they should be retained, donated, or reused. Once waste has been accepted for disposal and removed from the premises, it may not be recoverable. We are not liable for any loss arising from incorrect identification of waste, failure to disclose hazardous contents, or instructions that conflict with environmental or safety requirements. We may record waste handling details where required by law or operational need.

7. Property, Access, and Storage

We are not responsible for keys, codes, passes, or access devices unless we have expressly agreed to hold them. If we temporarily accept possession of any access item, you remain responsible for ensuring it works correctly and for notifying us of any change. We may decline to enter premises where we consider access unsafe or where doing so would expose our team, your property, or the public to risk.

If goods are left unattended, stored temporarily in a vehicle, or held pending further instructions, you must collect or arrange onward delivery within the period agreed. Any storage-like arrangement is incidental to transport only and does not create a warehouse or bailment service unless separately agreed in writing. We are not liable for deterioration caused by unsuitable storage conditions, weather exposure, or delay attributable to the customer.

We may use subcontractors or associated service providers to perform part or all of the work. If we do so, they will be subject to comparable obligations, but the contract remains between you and us unless we expressly state otherwise. We may also assign or transfer our rights under these terms where this does not materially affect your rights.

8. Complaints, Claims, and General Provisions

If you have a complaint about the service, you should raise it promptly and provide reasonable supporting information. This may include photographs, inventory details, job notes, or other evidence relevant to the issue. We will review complaints in good faith and may request access to inspect the alleged damage or verify the circumstances. Failure to notify us promptly may affect our ability to investigate and may reduce the amount of any remedy available.

Invalidity or unenforceability of any part of these terms will not affect the remainder, which will continue in full force. No waiver by us of any breach will operate as a waiver of any later breach. These terms represent the entire agreement between the parties in relation to the services and supersede prior discussions, representations, or understandings, except for any expressly written variation accepted by us.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory law provides otherwise. By using the services of London Man With A Van, you agree that any contractual issue will be resolved under this legal framework.